Get in Touch With Us

If you have a question about our casino reviews, spotted something that needs updating, or want to explore working with us, this page explains the best way to reach the team behind Online Casinos Australia and what happens once you do.

How to Contact Us

Email is the most direct and reliable way to reach us. Every message is read by a real team member — not filtered through an automated system — and we aim to respond within two working days. Write to us at [email protected]

To help us reply promptly, please give us a short summary of your enquiry in the subject line and include any relevant detail in the body of your message. The more context you can share upfront, the faster we can get back to you with something useful.

What You Can Write to Us About

We cover a wide range of topics related to Australian online casinos — from pokies and live dealer games to bonuses, payment methods and licensing. Our readers get in touch for all sorts of reasons, and we welcome every message. The most common enquiry types include:

• Content questions — If anything on our site is unclear, or you want more detail about a specific casino, bonus structure or payment method we have covered, just ask and we will do our best to help.
• Corrections and accuracy flags — Accuracy matters to us. If you believe something we have published is out of date or incorrect — a bonus figure, a licence detail, a withdrawal time — please flag it with as much specificity as you can. We take these seriously and review every report.
• Suggestions for coverage — Is there a casino, payment method or topic you think we should be reviewing? We genuinely consider reader suggestions when planning new content and updates to existing pages.
• Editorial and partnership enquiries — If you represent a casino operator, software provider or affiliate network and would like to discuss how your brand might appear on this site, please introduce yourself clearly and outline what you are proposing. We assess all partnership enquiries independently; commercial relationships do not influence our editorial rankings.
• Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, please mention this in your message. We will point you to the appropriate support services, including those available to Australian residents around the clock.

Our Editorial Standards

Online Casinos Australia researches and reviews offshore casino operators available to Australian players. Our rankings reflect the findings of that research — factors like licensing jurisdiction, game range, bonus conditions, payment options and support quality. Commission arrangements with operators exist, but they do not determine which casino ranks where. We are committed to keeping that distinction clear and consistent.

Reader feedback is a genuine part of how we maintain accuracy. If something we have published is wrong, we want to fix it. If something we have not covered would genuinely help Australian players make better decisions, we want to know about it.

Who Looks After This Site

Our content is reviewed and maintained by Heath Tierney, with support from a small research team focused on the Australian online gambling market. We concentrate on what actually matters to players based in Australia: whether a casino accepts AUD, how smoothly deposits and withdrawals work with local payment options like PayID, what the wagering requirements on bonuses really mean in practice, and whether the operator holds a verifiable licence from a recognised jurisdiction.

We do not claim to have tested every casino by depositing and playing through them personally. Our assessments are based on thorough research — reviewing terms and conditions, verifying licence details, analysing game libraries and comparing bonus structures across the casinos we cover.

What to Expect After You Send a Message

Once your email arrives, it goes to a member of our team who reads it and determines the right person to respond. We do not use automated replies as a substitute for a genuine answer.

1. Your message is received and read, usually within one business day.
2. It is directed to the team member best placed to respond — editorial, technical or commercial, depending on the nature of your enquiry.
3. You receive a direct, personal reply within two working days in most cases. During particularly busy periods it may take a little longer, but we will always follow up.

We are based in Australia and generally respond during Australian business hours, Monday to Friday. If your enquiry is time-sensitive, please say so in your subject line.

Responsible Gambling Resources

This site covers offshore online casinos, and we take our responsibility to readers seriously. If anything related to gambling is causing concern — for you or for someone you know — please do not hesitate to reach out, and also consider contacting one of the following Australian services directly:

• Gambling Help Online — 1800 858 858, available 24 hours a day, seven days a week
• Lifeline Australia — 13 11 14, available around the clock for crisis support
• Beyond Blue — 1300 22 4636, for mental health support including gambling-related distress

All Australian residents aged 18 and over are eligible to access these services free of charge. Self-exclusion tools and deposit limits are also available through most reputable offshore operators — ask the casino's support team directly if you need help setting them up.

Thank you for visiting this page. Whether your message is a quick question or a detailed piece of feedback, we appreciate you taking the time to get in touch and will make sure it reaches the right person.